SERVICES

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Reservation management

We have a synchronization system that allows us to manage all reservations on all digital booking platforms in detail and immediately. After the reservation is made, we immediately send an initial message to the guest to ensure that, if they have any questions, they know who they can contact.

24/7 Guest Assistance

Our guests will always be in contact with us throughout their stay. We will provide all necessary support, explanations or advice, as well as face-to-face assistance in case of any unforeseen circumstances.

Cleaning and Laundry

Keeping surfaces and linens clean is essential to the satisfaction and experience of our guests. After cleaning, we supervise the cleaning to ensure that everything is ready for the next guests.

Welcome Gift

We provide an excellent service to our guests and there is nothing better than a welcome basket to delight them. The basket may include: Regional sweets and drinks, such as honey cake, fennel sweets and cornbread, fruit, juice, Madeira wine and water.

Competitor analysis & price management and optimization

In order to ensure an optimization between the occupancy rate and the income per reservation, we monitor and analyze your most direct competitors. This monitoring is constant because the tourism market is permeable to external factors that quickly change demand and, consequently, the behavior of the competition.

Owner support and logistics

If the owner has any questions or advice, we will be here to provide all the necessary support, whether in terms of taxes or customer receipt.

The team will always be available to clarify any situation.

Consumables Replacement

We ensure that our guests will not lack anything. Before any stay, we ensure that the house has:
In the bathroom: ☑︎ Shampoo ☑︎ Shower gel ☑︎ Hand soap ☑︎ Toilet paper ☑︎ 10L trash bags

In the kitchen: ☑︎ Dish sponge ☑︎ Kitchen paper ☑︎ Dish detergent ☑︎ 30 or 50L garbage bags

Professional Photo Session

The photographs that promote your accommodation are more than just an important detail. They are a crucial aspect for the success of our business. For this reason, we offer a photo session for your accommodation, as this way we guarantee that the quality of the photographs will be in accordance with our level of demand.

Administrative Management

As our policy is to guarantee you zero worries and 100% security, we are responsible for administrative matters: issuing invoices for guest stays, communicating with the SEF about your guests from abroad, monthly and annual accommodation statistics reports, municipal tourist tax, among other tasks.